I have spent most of my career inside in management and in hands-on production. The last 11 years prior to starting at Premier included customer service and estimating as part of my manager position. None of this was new to me since I also spent 19 years as the owner of a small printing business.
Moving to an outside sales position when I joined Premier Print Group was a natural choice for me, especially with a company that is focused on customer service and keeping pace with technology. The variety and depth of experience of our entire team of well-trained and highly experienced people are working together to bring the best result possible to each and every order entrusted to us.
One of the things I like most about my job is getting to meet new people, making new friends, learning the insides of clients' businesses, and drawing on my years of experience to help clients.
My personal philosophy toward servicing customers is: Listen thoroughly and then respond quickly, honestly and accurately.
My wife and I have been married for 42 years and we have 2 daughters: Erika is 40 years old and is the Director of Production for an Ad Agency in the Chicago loop. She lives about a mile from Wrigley Field. Tara is 37 and is with an international logistics firm where she analyzes and implements customer improvements. She is married and has 2 children.
I am a Chicago Bears, Bradley Braves, and St. Louis Cardinals fan. I enjoy action and suspense movies and love to snow ski. After a 30-year hiatus, I found my way down the ski slopes of Colorado as easily as my 2 daughters and son-in-law.
One of my favorite quotes is by President Lincoln speaking to General Grant: "General Sheridan says 'If the thing is pressed I think that Lee will surrender.' Let the thing be pressed." (Lee surrendered 2 days later.)
This quote sums up my philosophy of: Short, to the point, no nonsense. Often we just need to "let the thing be pressed," that is, press on, stay at it.